Delivery & Returns

Standard delivery

We offer a free delivery service on all collectibles and sculptures. Our tabletop games and gaming accessories have a standard shipping cost of £5.99. All standard orders are delivered within 5 working days.

Next day delivery

If you would like your item a little bit sooner, you can order your item for the next working day for an additional £7.50 for all our products. Please note: all next day delivery’s have a cut-off order time of 12.00pm.

Please note: if you place a next day order over the weekend, we will ship your order on the next working day (Tuesday).

Pick-up

If you would prefer to pick up your order direct from our gallery, you have the option to do so when you place your order. Please contact the studio to arrange a time for pick-up and we will have you order ready and waiting for you.

Returns

If for any reason you are not happy with your purchase. Please contact Issue Number One Studios within 48 hours of your delivery and arrange for your order to be returned to our gallery. We will refund your payment without question. Please ensure that all original packaging is included on return of the item.

Cancellations

You may cancel your order for any reason, but please contact Issue Number One Studios within 24 hours after placing your order, to let us know. If your order has already been dispatched to you, you will have to return it to our gallery. Don’t worry though, we will refund any costs you may incur. Please ensure that all original packaging is included on return of the item.

Damages

In the very unlikely event that your item arrives damaged, we will replace the item ASAP and take up the issue directly with our delivery service. You will also be refunded any delivery costs you have paid.